Why gaming series packages are expensive in Carnival?
We try to provide the gamers with quality internet service. Some of the highlights:
- We purchased the most expensive and quality internet bandwidth from Level 3.
- We give priority to the gamers with a direct approach with our NOC(Network Operations Center) for faster solution
- Real IP is included
- Value added services such as cache system is provided.
- Dedicated team to monitor gaming offshore servers and fix the issues before a gamer feels the high latency
- Game experienced person is in the house to help and support our team to optimize the gaming experience.
- Our field(fiber cut repairs) and call center support are the best in the market
I’m receiving high ping with one of the games. Can you solve it?
Carnival is constantly monitoring the latency of different games through our IIG. We try to give the best possible route. If you do not like one IIG we can switch you to the other one.
Packet loss in-game. What can be the reasons?
In game PL depends on various factors which includes
- if your CPU is bottlenecking
- you hit your bandwidth limit
- your router struggling
- wifi signal dropped
- game server choking
- IIG routes not optimized
- Internal network issues
- Faulty Windows
- Faulty Lan cable
- ONU device problem
- Fiber cable issues
Why am I facing high latency and random ping spikes in Indian gaming servers?
This is due to unstable routing through our ITC routes. If there is no dedicated peering with India through Bharti Airtel and TATA, we are doomed.
What is NOC?
NOC=Network Operations Center. Usually when you call over the phone for support it goes to the support team. Support team tries to fix your basic issues then if it is technically complicated they send it towards the NOC.
What is IIG?
IIG stands for International Internet Gateway. This is where Carnival buys the internet services from.
What is the difference between IIG and ISP?
LISP= Local Internet Service Provider
ISP=Internet Service Provider
IIG=International Internet Gateway
Local ISP buys internet from an ISP
ISP buys internet from IIG.
How many IIG does Carnival have?
Two IIG and they are for gaming which are Level 3, Aamra and F@H. We deliver Level3 backbone only for gaming series.
What is game network routing?
This is how your online multiplayer game(client) communicates with the game’s server offshore and gets back to you.
Client (your game on your pc/ps4 etc) <> Server (game server host by the game publisher/developer)
Think of it as a road to your destination where you want to go. There are multiple roads that you can take to get to your destination. In lament terms, routing in network are the different paths you can take.
How should I understand which route is better for me?
That’s our job to give you an optimized route. Therefore we are constantly monitoring various gaming routes for possible high latency and packet loss. This is heavily dependent on the IIG side.
Why does it take so long to fix a route with high latency?
This is because we have to communicate with our IIG through exchanging emails. The best we can do is immediately notify them to optimize the route. This takes time to solve and we have seen 3 hours to 1 week is the minimum. It also depends on their (IIG) upstream to fix such as Tata or Bharti.
What is ITC and Submarine connectivity?
We have 2 connections going in/out of our country.
- Submarine Cable
ITC stands for International Terrestrial Cable. This connection is based on land cabling through our soil.
Submarine cable goes through the sea to/from offshore.
Who provides these ITC and Submarine services in our country?
- BSCCL(Bangladesh submarine cable company limited)
Bharti Airtel and TATA communication provides our ITC.
What is peering?
Peering is a voluntary interconnection of administratively separate Internet networks for the purpose of exchanging traffic between the users of each network. There are different kinds of peering and this is out of this FAQ scope to explain.
Think of it as connecting two PC with a wire and let them communicate through that setup.
Can we have dedicated peering with gaming servers?
Yes and No. It depends on the IIG. If they have the peering with gaming servers we will (as an ISP) automatically get the benefit. Compared to any other IIG, Level 3 has the highest peering and that is why we buy internet bandwidth from them for gaming users.
If IIG provides the peering then why do we have packet loss and high latencies?
Our IIG tries to provide their best possible routes. Having said that still there are issues with their upstream which even they struggle to provide optimization with. Indian upstream are usually not helpful by nature. Anyway Level 3 engineers are supportive and helpful. We hope to dynamically collaborate to maintain optimized route.
What is cache?
Cache is a system where your game download/update files are stored to be shared with higher speed later when someone needs them. It works by copying the files and storing them in the cache hardware when someone downloads the game or updates, files are only shared later on.
Why don’t I have cache bandwidth while downloading games?
We are trying to provide you those cache as much as possible. For now we are using “Akamai” cache to provide that service. If your game is on the Akamai cache CDN servers, you will get it.
Someone else is getting the cache speed. Why am I not getting it?
Akamai cache is heavily dependent on the DNS you use in your router/pc. Make sure that you use our default DNS which are:
For HTTP use
We are still developing the cache server and will try venturing with Nginx to provide you with both Http and Https cache for games.
It was mentioned that Carnival gaming has dedicated gaming cache system. Was it Akamai you were speaking about?
No. We have a testing cache system for now which we are experimenting with. In order to get the benefit of that experimental cache system you will have to use a different DNS ip.
Currently we are testing the cache server although it is live and running. See gaming cache section in this website for more live details.
What kind of dedicated cache are you speaking of?
We are focusing on the best game publishers:
- Steam (Valve)
- Origin (EA Games)
- Riot Games (League of Legends)
- Battle.net (Hearthstone, Starcraft 2, Overwatch)
- Frontier Launchpad (Elite Dangerous, Planet Coaster)
- Uplay (Ubisoft)
- Windows Updates
We will guarantee you 100Mbps for these platforms.